Philergy Inc. (“the Company”) cares about your privacy and is committed to protecting your personal information in accordance with fair information practices and applicable data privacy laws.
By visiting our website or by interacting with us or by providing Personal Information to us, or otherwise by acknowledging receipt of this Policy, you have read and consent and/or you are deemed to have read and consent to us using, collecting, and processing your Personal Information in the manner described in this Policy.
Kindly note that the Company reserves the right to change, amend, and/or vary this Policy at any time. You are advised to check this Policy from time to time for amendments or updates.
II. COLLECTION OF PERSONAL INFORMATION
The Company collects your personal data in the course of your dealings with us including:
Your personal details and identification, including details relating to any other person(s) who may be identified from the data;
Information such as your name, title, date of birth, contact details (including address, e-mail address, and telephone numbers), occupation;
Information about the owner and co-owners of the building at which our system is and/or will be installed;
General system information: information about the location of your PV system (country, region, city, street, coordinates), commissioning of the system, system energy yield, and performance (expected and in real);
Technical system information: brand and type of inverters, PV modules, transformers, and system accessories. Related datasheets, photos, type label specifications, test reports, information on the arrangement and circuitry of the individual system components in the form of a description, photos or (overview) circuit diagrams;
Any third-party requirements relating to the installation, such as special grid requirements, certificates, etc.
The name of your utility company, electricity usage information, annual electricity consumption, average monthly utility bill amounts, type of home, and whether you own or rent your home;
Other contact details such as social media handles;
The contents of all information obtained from forms and/or documents collected by us; and/or
Other information (collectively referred to as “Personal Information”).
III. HOW WE USE INFORMATION
PHILERGY Inc. uses the information we collect to provide, maintain, improve and add new developments for our products and services. Moreover, we may also use the information we collect for the following purposes:
To customize our services to your wants and needs as well as your history with us;
Providing customer care, services and enhancing customer satisfaction, including but not limited to: resolving complaints, dealing with and/or responding to requests and enquiries, warranty, returns, and other after sales services;
To keep you informed of promotions, discounts, and/or events;
Send you technical notices, updates, security alerts, support, and administrative messages and to respond to any requests you may have;
Monitor and analyze trends, usage, and activities in connection with our products and services;
Detect, investigate, and prevent fraudulent information being entered in our site;
Personalize services and information on pages of our website to suit your needs and location;
Carry-out any other purpose described to you at the time the information was collected;
For internal record keeping, including but not limited to administration, processing, and matching any Personal Information held which relates to you for any of the purposes listed herein;
For statistical analysis;
For recruitment purposes;
For information and security purposes, including but not limited to managing and administrating e-mail, handling, and investigating any security related issue, vulnerability, and/or incidents;
For the exercise of any functions conferred on any person by law and/or towards the administration of justice; and/or
For any purpose incidental, ancillary, or in furtherance to the abovementioned purposes (collectively referred to as “Purposes”).
IV. DISCLOSURE TO THIRD PARTIES
If and when necessary, your Personal Information may be disclosed to the following third parties:
Authorized agents, consultants, legal firms, auditors, advisors, contractors, and third-party service providers who provide services to the Company and its affiliates (hereinafter defined) for any of the Purposes contemplated at Paragraph III;
External professional advisors and auditors;
Any payment agencies including, but not limited to, financial institutions for purposes of maintaining financial records, assessing or verifying credit, and facilitating payment;
Governmental departments and authorities; and/or
Any PHILERGY Inc. related, affiliate and/or associate company (“PHILERGY Affiliates”).
V. PERSONAL INFORMATION SECURITY
The Company may transfer your Personal Information to any of the PHILERGY Affiliates and/or any third party as set forth in Paragraph 3 above. In the event that your Personal Information is transferred to a location outside of Philippines, including those indicated above, the Company shall ensure that confidentiality safeguards have been put in place to ensure your rights to Personal Information protection remains unaffected.
VI. ACCESS AND CORRECTION
The Personal Information must be accurate, complete, not misleading, and kept up-to-date. Should you be made aware of any inaccurate, incomplete, or misleading Personal Information or where the Personal Information provided to us earlier have become incorrect or out of date, kindly notify us at the contact provided for in Paragraph IX.
You have the right to request access and correct your Personal Information and to withdraw your consent given to us hereunder. Such request however, may be subject to the requirements in the Act and the Company’s request procedure and a prescribed fee as applicable.
VII. RETENTION STANDARD
Any Personal Information shall not be kept longer than is necessary for the fulfilment of the Purposes abovementioned in Paragraph III. We shall undertake to ensure that all Personal Information is destroyed or permanently deleted if it is no longer required for the Purposes for which it was to be processed.
IX. WITHDRAWAL OF CONSENT, ACCESS AND CORRECTION OF YOUR PERSONAL DATA
If you have any questions or feedback relating to your Personal Data or our Data Protection Policy, would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy or otherwise, or would like to make access or corrections to your Personal Data records, please contact PHILERGY via the following:
Address: Magnitude Building, 186 E. Rodriguez Jr. Avenue, Bagumbayan, Quezon City 1110
Contact number: +63 2 8638 8277
PHILERGY will generally be able to respond to such queries and/or requests within 30 days. If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, PHILERGY may not be able to continue to provide its products and/or services to you.
Please get in contact with us if you have any queries about our privacy policies. We really appreciate your feedback.
X. SOCIAL NETWORKS
We maintain presence on several social networking and blogging platforms, such as Facebook and Twitter, LinkedIn, Instagram, and our company blog and may incorporate some third-party social networking features across all these channels, including our company website. Through these various platforms and additional features, we may obtain some Personal Information and some Website usage data about you, and this Policy applies to that information.
Third party social networking sites have their own specific privacy policies which explain how they (social media platforms) will use and protect your personal information.
XI. CALL RECORDING
Your calls may be recorded when speaking to our call center customer service members and may be used for training and assurance purposes. By calling us, you are consenting to this Policy.
XII. CHANGES TO THIS POLICY
This Policy was last revised in April 2020.
COPYRIGHT © 2020 PHILERGY INC. ALL RIGHTS RESERVED.